Shipping policy

Returns, Adjustments & Order Concerns

Order Fulfillment Errors or Manufacturer Defects

Please contact us within 10 days of receiving your order to inform us of any concerns. If you have not received your order, please contact us within 30 days. Refunds or adjustments cannot be issued if we are not notified within these timeframes.

Items Damaged During Shipping

If an item arrives damaged during shipping, please:

  • Keep all packing materials, the box, and the item itself

  • Provide clear photographs of:

    • the item

    • internal packaging

    • the shipping box (if damaged)

  • Include your invoice or order number and a brief description of the issue

These materials may be required if the carrier requests documentation.

Manufacturer Defects & Handmade Variations

All pottery we sell is imported directly from factories and workshops in Poland. Each item is quality inspected at the factory level and again by us. On rare occasions, something may be overlooked.

If you believe an item has a manufacturer's defect, please provide:

  • clear photographs

  • a description of the concern

  • your invoice or order number

Please keep in mind that Polish Pottery is handcrafted from start to finish. Variations in pattern placement, brushwork, or glaze color are a natural and desirable part of handmade ceramics. These variations are not considered defects and are not eligible for a full refund.

Refunds & Replacements

Returns involving damaged items, order fulfillment errors, or acknowledged quality issues will receive either:

  • a full refund to the original form of payment (minus any discounts applied), or

  • a replacement item

The choice of refund or replacement is made at our discretion. In some cases, we may request the return of an item; if so, a return label will be provided.

All approved returns must be completed within 30 days of purchase.

All Other Returns

For returns not related to damage, fulfillment errors, or confirmed quality issues:

  • Buyer must notify us within 10 days of receipt

  • Items must be returned within 30 days of purchase

  • Items must be unused and returned with all original stickers intact

  • Buyer is responsible for return shipping and insurance

  • We are not responsible for lost, damaged, or stolen packages during return transit

Once received and inspected, store credit will be issued for the item:

  • minus a 10% processing fee

  • minus any original shipping costs incurred by us

Returns outside this window will not be accepted.

Order Confirmation & Cancellations

By paying an invoice, you confirm that you have reviewed your order for accuracy and are authorizing us to pack and ship your items.

While we make every effort to monitor messages, we cannot guarantee that requests to change or cancel orders will be seen in time. Once payment is made, order cancellations are treated as returns and follow the All Other Returns policy above.

Please Inspect Your Order Promptly

For everyone’s protection, please inspect your order for damage and accuracy upon arrival.
All returns — regardless of reason — require notification within 10 days of receipt.

Our Commitment to You

We make every effort to provide outstanding customer service. From sourcing unique and beautiful pieces to choosing patterns and forms to carefully packing and delivering your pottery, your satisfaction matters deeply to us.

If you have questions or concerns at any point, please reach out — we are always here to help.

Peace, Love & Polish Pottery 🤍